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Customer Service Representative I-Treasury

High school diploma or equivalent. Cash handling experience desired. One year of general recordkeeping or
bookkeeping experience or any equivalent combination of education and experience. Excellent customer service experience. Knowledge of office administrative and secretarial practices and procedures. To view complete job announcement, click on job title. For your convenience we have attached the application and supporting documents, please print all documents below and return to our office in person or mail to: Human Resources, 201 West Gray Bldg C, Norman, OK 73069

Posting Information
Department: 
Finance - Customer Service
Location: 
201-C West Gray
Shift: 
8:00 a.m. to 5:00 p.m., Monday through Friday (Overtime as required)
Salary: 
$14.71 per hour
Date Posted: 
Mon, 07/17/2017 - 8:00am
Closing Date: 
Fri, 07/28/2017 - 5:00pm
Job Description
Duties: 
Provides friendly, courteous customer assistance. Researches customer accounts and prepares correspondence accordingly. Answers questions from other City departments and the public regarding utility division and other City services. Collects moneys owed the City through the drive-through window, over the counter, mail, night deposit and credit/debit card payments. Balances cash drawer daily. Maintains manual and/or computerized recordkeeping systems. Codes, enters, posts, tabulates, and retrieves data and reports. Generates, prepares, and proofs data, information, and reports. Photocopies, microfilms, and faxes documents and forms. Assists field employees. Types forms as necessary. Submits data via computer to generate work orders. Records information in log books. Makes necessary changes to correct errors and reconcile records. Rotates all positions including drive-up window. Performs related work as required.
Working Conditions: 
Work is performed in a confined office environment.
Job Requirements
Education and Experience: 
High school diploma or equivalent. Cash handling experience, desired. One year of general recordkeeping or bookkeeping experience or any equivalent combination of education and experience which provides the required knowledge, skills, and abilities.
Knowledge: 
Office administrative and secretarial practices and procedures, such as business letter writing and operation of standard office equipment, including personal and networked computers, Windows software, and 10-key. Record keeping, report preparation, filing methods, and records management techniques. Correct English usage and standard business arithmetic.
Skills: 
Utilizing good interpersonal, written, and verbal skills. Researching, compiling, and summarizing informational and statistical data and materials. Using tact, discretion, initiative, and independent judgment within established guidelines. Analyzing and resolving office administrative situations and problems. Organizing work, setting priorities, meeting critical deadlines, and following up assignments with a minimum of direction.
License and/or Certification: 
Selected applicant must obtain City of Norman’s cash handling certificate within six (6) month’s probationary period.
Mental & Physical: 
Ability to concentrate and pay close attention to detail in a potentially noisy environment with constant breaks in concentration associated with answering phones or speaking in person to citizens requiring assistance. Limited amount of physical effort required associated with walking, standing, and lifting and carrying light objects from 5% to 50% of work time. Ability to maintain regular, predictable and punctual attendance.
Additional Information: 

Final candidates will undergo data entry and spelling
skills assessment.  Selected applicant
must pass a background investigation and drug screen.