Bachelor’s Degree in Business Management, Public Safety, Computer Science or related field preferred. A minimum of three years of experience in public safety management or supervision of an emergency communications center (911), communications systems or comparable experience with advanced military communications systems and three years supervisory experience or any equivalent combination of education and experience. Experience with trunked communications system is preferred. To view complete job announcement, click on job title. For your convenience we have attached the application and supporting documents below, please print
documents and return to our office in person or mail to: Human Resources, 201 West Gray Bldg C, Norman, OK 73069 all
8:00 a.m. to 5:00 p.m. Monday through Friday (subject to recall)
$66,317 - $94,424 Annually (DOQ)
Supervises professional and technical personnel; interviews and recommends candidates for hire; makes recommendations for policy changes; makes recommendations for operational changes that increase productivity; instructs employees in correct methods and procedures; trains employees in safe operation of equipment; monitors and inspects work in progress to ensure continuity and timely completion of work; reviews and evaluates employee performance. Provides routine checks of equipment to ensure high operational efficiency and prevent system interruptions and failures. Coordinates activities with all City users of the system and other local authorities. Maintains files and records as prescribed, including those required by FCC and ensures that FCC rules and regulations are strictly enforced. Defines and sets system’s parameters and operating levels that control city radio trunking system mobiles, portables and base station. Programs radio units to operate within established parameters for assigned talk group and work unit. Directs efforts of vendors to ensure that trunked radio system is technically current and operating effectively. Coordinates maintenance contract with vendors. Keeps supervision informed about status of system, degree of user training accomplished and needed changes regarding technical operations. Oversees daily operations of communications system and support personnel in Communications Division. Attends regularly scheduled Public Safety and ACOG meetings. Provides routine checks on all mechanical and electrical parts on city radio trunking system mobiles, portables, control base station equipment, remote sites, and primary and backup radio communication repeater stations to ensure high operating efficiency and to prevent failures from interrupting system operation. Assists in developing and monitoring divisional annual budget; monitors all expense accounts; approves and requests budget transfers as needed. Conducts user training as it relates to operation and maintenance of radio equipment. Responsible for pick up and coordinates delivery of repaired equipment. Performs other related work as required.
Works primarily in a normal office environment where there are little or no physical discomforts associated with changes in weather; some discomforts associated with noise, dust, dirt and the like. May be exposed to weather or other hazardous conditions during emergency situations.
Education and Experience:
Bachelor’s Degree in Business Management, Public Safety, Computer Science or related field preferred. A minimum of three years of experience in public safety management or supervision of an emergency communications center (911), communications systems or comparable experience with advanced military communications systems and three years supervisory experience or any equivalent combination of education and experience. Experience with trunked communications system is preferred.
Overall operations of a 24-7 emergency call center that includes but not limited to scheduling, employee relations, training, technical impacts on staff; Community Oriented Policing; National Fire Protection Association documents related to communication systems; Emergency Medical Dispatch Protocol. Trunked radio systems, microwave equipment, towers, consoles and related radio equipment including installation, programming, maintenance and repair of mobile, portable radios, mobile data terminals and pagers. Standard administrative and operating procedures and practices involved in management and operation of electronic communication equipment. Management theory and supervisory methods and techniques.
Planning, organizing, assigning, directing, and reviewing work. Supervising, motivating, and evaluating staff to obtain effective results and meet established time frames. Managing and using established procedures for addressing personnel issues, scheduling work hours, and mentoring/counseling employees. Coordinating and providing leadership in development and presentation of training programs for assigned personnel. Communicating both orally and in writing. Interpersonal skills necessary to provide effective leadership to subordinates, maintain a variety of internal and external contacts, and work cooperatively with superior and subordinate staff.
License and/or Certification:
Oklahoma Law Enforcement Telecommunications Systems, Valid Oklahoma driver’s license and a satisfactory driving record.
Mental & Physical:
Ability to read, understand and apply technical aspects of operation, management, and support trunked radio systems, and associated equipment. Ability to recognize system and network problems or errors and take corrective action. Analytical abilities necessary to apply technical knowledge to practical use in communication systems operations, management, and support, and ability to understand and apply complex oral and written instructions, combined with ability to concentrate and pay close attention to detail. Limited amount of physical effort required associated with walking, standing, lifting and carrying objects (less than 50 lb.) 5-10% of work time. Ability to maintain regular, predictable and punctual attendance.
Final candidates will undergo an extensive background investigation. Selected candidate must pass psychological test, polygraph, and drug test.