Utility Pay Online
Welcome to the City of Norman
Online Payment Service
***Note: We are currently experiencing difficulties with online bill pay. Due to this, for best results please use Internet Explorer when paying online. We are working diligently to fix this problem. If you are having problems with online bill pay we have other options available such as an automated system you can call at 405-366-5320 to pay over the phone, visit our drive thru at 201 West Gray Street, Bldg C, mail the bill in with payment, and walk-ins are always welcome.
This service allows you to view your account, water usage (consumption) and payment history as well as make a payment online!
Setting Up Your Online Account:
To sign up, you will need the account number and your temporary PIN (Personal Identification Number) from your water bill. Your account number will be located in the top left portion of your bill and your PIN will be located in the bottom left corner of the bill. You will also need a valid e-mail account for the system to verify your information.
Note: When entering your information, please be sure to enter the account number including the '-' dash. (123456-123456) Also you will need to enter the leading "0" (zeros) in your PIN.
You will be prompted to change your PIN after your information has been verified. Please be sure that you choose a PIN that you can remember, yet that is hard enough that someone else cannot guess it.
At this time we are accepting payments with Visa or MasterCard at the counter, at the drive-thru (201 West Gray, Building C), over the telephone and internet. NOTE: A convenience fee of $3.00 is applied to all credit and debit card payments when paying through the telephone or internet. Cash or check payments must be made through the drive-thru or at the customer service counter. As always, you can still make your payments by check through the mail.
Other Payment Options:
You may still visit our office at City Hall, located at 201-C West Gray. Parking is available on the east side of the building. Our business hours are 8 a.m. to 5 p.m., Monday through Friday. You can also take advantage of our drive-thru service located on the west side of the building (behind the library) during this same time period or use the night deposit if this time is not convenient for you. Both are accessible from the Daws St. entrance.
You can also pay by telephone by calling our automated customer service number 405-366-5320. Using this method you can check your balance as well as make a payment on your account.
If you don't want to worry about "due dates" then you can also sign up for automatic bank drafts and your account will be paid automatically on the date the payment is due.
Third Party Payment Options:
If you use a third party on-line check service, please enter your account number "Exactly" as shown on your bill, with the DASH ("-") included. Account numbers without the DASH ("-") can delay the processing of your payment.
Many financial institutions offer bill payment services. If you use one of these serverices, be aware that the bank may be generating a check and mailing it rather than transferring funds electronically, so please allow adequate time to avoide making a late payment.
We realize that security is very important to you. We have setup the system so all information is encrypted through VeriSign so that no one can access your personal information.
System Down Time:
The system will be down from 10:20 p.m. through 12:45 a.m. CST for nightly maintenance. If you experience problems at any other time, please call the customer service number 405-366-5320.